Overview
We want you to be confident in what you order. Here’s how returns, exchanges, and refunds work.
Standard (In-Stock) Parts
- Returns accepted within 30 days of delivery for unused, uninstalled parts in original packaging.
- Buyer is responsible for return shipping unless the item arrived damaged or incorrect.
- Refunds are issued to the original payment method within 5–7 business days of us receiving and inspecting the returned item.
- We do not charge a restocking fee on standard returns.
Custom & Made-to-Order Items
Custom-fabricated parts, color/finish-matched items, and made-to-order builds are final sale and not eligible for return or refund, except where the item does not match the agreed specifications or arrives defective.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We’ll repair, replace, or refund it at no additional cost to you.
Wrong Item Shipped
If we shipped you the wrong part, let us know within 7 days and we’ll cover return shipping and send the correct item as quickly as possible.
Cancellations
- Standard orders: can be canceled for a full refund before the order ships.
- Custom orders: can be canceled before production begins. Once fabrication has started, a cancellation fee may apply to cover materials and labor already committed.
How to Start a Return or Request a Refund
Contact us at privacy@bestcustomparts.com or (555) 123-4567 with your order number and the reason for your request. We’ll walk you through the next steps.
Non-Returnable Items
- Installed or used parts
- Custom-fabricated or made-to-order items (see above)
- Clearance or final-sale items marked as such at checkout
This is a starting template — confirm your actual timeframes, fees, and any state/local consumer protection requirements before publishing.